The Big Bad Wolf Online Book Sale will begin on 7th April 2021 at 12.00 AM and end on 14th April 2021 at 11:59 PM.
The Big Bad Wolf Online Book Sale will begin on 7th April 2021 at 12.00 AM and end on 14th April 2021 at 11:59 PM.
Please email us at supportsg@bigbadwolfbooks.com
From the date of your purchase, delivery will take approximately10 to 15 business days.
Reasonable delivery charges will automatically be computed at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.
FREE SHIPPING is applicable with a minimum nett spend of 99 SGD and above in a single order. It will be shown automatically on your checkout page.
BBW BOOKS Singapore Pte. Ltd. will manage the customs clearance procedure. In the event that there is any need for documents, we will contact you.
Once you have placed your order, you will receive the following email notifications confirming the status of your order.
1. Order Confirmation – Order Number Provided (Once Order is Captured and payment if confirmed)
2. Shipping Confirmation – Tracking Number Provided (Ready to be Shipped)
You may then click the ‘Track your order’ link at the bottom of the page on our website to check the status of your order.
We will email the tracking number that will enable you to check the status of your order on the respective courier company’s website.
Janio: https://tracker.janio.asia/
Hock Cheong:
It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.
Cancellation of an order is not possible once it has been processed. Please be sure to check your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supportsg@bigbadwolfbooks.com.
If the status of your order indicates as “Pending”, it means that payment was not made or captured. To verify if your order was successful, we would recommend to check your email (inbox/junk/spam) to see if you have received an invoice.
Login to your account and click on “My Orders”. Once you see the order in question, click on “Reorder” on the far right. If you wish, you may add more items to your cart before you make payment. Please be sure to clear your cache and cookies before beginning this whole process.
Please do email us at supportsg@bigbadwolfbooks.com with details below and we will be happy to assist you:
1. Your registered e-mail address with BBW Online
2. The discount code that you have been trying to use.
Log in to your account and click on “My Order” to check on the status of your order. Alternatively, you may check your email(inbox/junk/spam) to view your order invoice. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supportsg@bigbadwolfbooks.com.
We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, you can navigate using one of two ways:
Search Field:
Enter a book title, author, keyword or ISBN into theSearch field found at the top of our webpage and then press the 'search' button(magnifying glass icon).
Categories: An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move your mouse pointer and click on the categories or sub-categories you want.
That isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.
The most likely reason is that there are books in your cart that are “Out of Stock”. You will need to remove the out of stock books and then proceed to “Checkout”.
Please bear with us. Our customer service team will respond to your enquiry within 24hours.
All you need to do is register on our website with the required credentials and you will automatically be enrolled as a member.
To register, simply click on the ‘Register’ link and it will lead you to the registration page for you to fill in the required credentials. Registration is Free.
To reset your password, click on the following link “https://sg.shopbigbadwolfbooks.com/account/login#recover
” and fill in your email address. An email will be sent to guide you how to reset your password.
In order to change the information in your account you will need to Log In to your account and click on Profile. You will then be able to change your information from that page onwards.
For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:
Step 1: Select the Book of your choice
Step 2: Click on the ‘Add to Cart’ icon
Step 3: Click the Shopping Cart Icon
Step 4: Confirm the details of the item(s) you have ordered
Step 5: Key in your user-ID and Password.
a) Shipping Address
b) Shipping Method
c) Payment Method
d) Proceed to ‘Checkout’
You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.
Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.
We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.
Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot tosupportsg@bigbadwolfbooks.comso that we may assist you further.
Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:
1. Order Confirmation – Order Number Provided (Once Order is Captured and payment confirmed)
2. Payment Confirmation – Invoice Provided (Payment Captured)
3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)
As our online store is set up to process your orders quickly and efficiently, we regret that your delivery address cannot be changed. Please be sure to enter a complete address upon your checkout.
The modes of online payment that we accept are:
· VISA and MasterCard Credit Cards
· eNets Internet Banking
In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supportsg@bigbadwolfbooks.comwith the details.
We regret that our courier partner company only schedules deliveries weekly, from Mondays to Fridays with no delivery on Public Holidays.
Please contact the relevant courier company and provide your tracking number for them to investigate and revert to you accordingly. If at all there is an issue that persist, please do not hesitate to email us at supportsg@bigbadwolfbooks.com
Please notify us via email at supportsg@bigbadwolfbooks.comand include the following information. We will investigate and keep you advised accordingly.
1) Order Number
2) Photos of the damage item(s)
In order to offer you the best prices at our Big Bad Wolf Online Book Sale, we strictly impose a non-cancellation and non-refund policy on all items sold. However, should there be a discrepancy (please refer to the Refund Policy), https://sg.shopbigbadwolfbooks.com/pages/cancelation-refund-policy.Please do not hesitate to email us at supportsg@bigbadwolfbooks.comimmediately.
Should you need to request a refund due to a discrepancy (please refer to the Refund Policy), https://sg.shopbigbadwolfbooks.com/pages/cancelation-refund-policydo email us at supportsg@bigbadwolfbooks.com, with the following details:
1. Order Number
2. Reasonfor Refund
The refund process will take approximately 14 to 28 business days
We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.
For further assistance, please email us at supportsg@bigbadwolfbooks.com
If you encounter any of these issues, please try refreshing your browser, clear cookies and cache. If the problem still persists, please email us at supportsg@bigbadwolfbooks.com.Please include a screenshot of the error in your email for us to be able to assist you further.
Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supportsg@bigbadwolfbooks.com.Please include the details below so that we can assist you efficiently.
1. Screenshots/Images of the issue or error.
2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.
3. The device that you are using, i.e. IOS or Android.
Promotion mechanics is set as per below:
- Get free shipping with minimum net purchase of SGD99
- This promotion is ONLY applicable for deliveries within Singapore
- No promo code is required; free shipping will be automatically applied at checkout when you purchase SGD99 nett and above.
- Nett Sales is calculated after all sales discounts and promotions have been subtracted from gross sales amount
- Once your order has been placed, delivery will take approximately 10 - 15 business days.
- Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.
Promotion mechanics is as per set below:
- Promotion period lasts from 26th February 2021 to 5th March 2021.
- Selected titles available at SGD2.99 each for just one day.
- Shoppers must add to cart and checkout on the same day to enjoy the special prices of the titles.
- Only limited quantity for each title is available.
- The selection of titles will be refreshed everyday.
- The price for the selected titles will revert to their normal selling price after their respective promo time slot has ended.
- No promo code is required.
- Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.
Promotion mechanics are as set below:
- Enjoy SGD20 off with min. spend of SGD100 when you use coupon code : OCBC(first 6 digits of your OCBC card).
- Limited to first 1,000 redemptions only.
- Offer is valid from 26th February 2021 to 5th March 2021.
- Payment must be made with an OCBC Credit or Debit Card.
- This promotion is not valid in conjunction with other discounts, promotions or vouchers.
- Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.
Promotion mechanics is as per set below:
- Get SGD25 off with minimum spend of SGD200 when you use coupon code : BBWSGD25
- Limited only for the first 20 coupon use per day, refreshes daily.
- Big Bad Wolf Books reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.